Questions people ask

The request

What does this site actually do?

It takes your damage details once and hands them to a single independent restoration company that covers your town. That company calls you back, talks through the scene, and tells you what the work involves. We do not send your information to more than one company, and we do not sell it anywhere.

Who calls me back?

One company, and only one. Your phone number goes to the crew that covers your town, not to a list of bidders.

What should I do while I wait?

Close the main water valve if a line is still leaking. Cut power to rooms where water reached outlets. Leave standing drain or street water alone; it is contaminated. Photograph everything before it moves.

The work

How fast does water damage have to be handled?

Fast. Water wicks into drywall, subfloor, and insulation within hours, and wet structures that stay wet become mold jobs instead of drying jobs. That is why the form asks how long the water has been sitting; it is one of the main things that decides the scope.

What does restoration actually include?

Pumping out the standing water, moisture checks so nothing hidden stays wet, controlled drying with dehumidifiers and air movement, removal of materials too far gone to save, and then the rebuild. Some companies on this site do the whole chain; some stop at the dry-out and refer the rebuild. The callback is where you find out which.

Is Idaho contractor licensing something I should check?

Yes. Construction trades in Idaho are regulated through the Division of Occupational and Professional Licenses, and a company doing real reconstruction work should be registered. Ask for it on the callback.

Money and insurance

What does restoration cost?

It depends on how much water, how dirty the water was, how long it sat, and what it reached. Clean plumbing water caught early is a different job than sewage that sat all weekend. The company that calls will scope it on site and put the numbers in writing before work begins; that written scope is what you compare and decide on.

Will insurance cover it?

That is between you and your policy, and it varies more than people expect: sudden pipe breaks are usually handled differently than slow leaks, and flood from outside water is a separate policy entirely. What helps either way is documentation. The photographs and the moisture readings a restoration company logs are the record an adjuster works from, so let the documentation happen before demolition if you can.